Queue
Management System
What is this ?
First of all a solution, with which the efficiency, the
quality and sales productivity of a Customer Service can be increased. Secondly
is an IT system with ?hardware and software components, which consists of the
following elements:
- · Ticket dispenser terminal
- · Central display
- · Counter display and staff terminal
- · C2000 QMS software
How does it work ?
The customer who enters the Customer Service will select a service
on the ticket dispenser terminal, then with the printed ticket will sit down in
the customer waiting area. During the waiting, the customer can follow the
calling of the ticket numbers on a central display, which in the same time, can
play even commercials. The administration can be easier if the customer made a
pre-registration or identified himself at the ticket dispenser terminal. The
management, using the upto-date statistics in the system, can react immediately
in a specific case and is able to design more precisely a long-term strategy.
What benefits will bring to you ?
- · Reduced waiting times
- · Reduced administration times
- · Increased number of daily transactions
- · Increased staff efficiency
- · Increased customer satisfaction
- · Reduced stress level and number of conflicts
- · Increased sales and cross-sales
- · Increased staff motivation
- · Increased customer loyalty
- · Increased revenue and cost effectiveness
